What do Community Managers actually do?

Steve MacAlpine —  January 31, 2013 — Leave a comment

You all know what managing your own social media is like don’t you

…but spare a thought for the frontline community manager.

The infographic was put together by the Get Satisfaction team and it illustrates the many skills a community manager must possess to execute their job effectively.

“We want to acknowledge the significant impact each community manager has on their company’s bottom line, including reducing support costs and increasing customer acquisition.”

And think of what it would be like be the community manager for the not so commercial site… suicide prevention, lIfe threatening diseases etc.

I often beat the ‘build your own community’ drum…well community managers are the glue that hold the community together.

Many_Hats_of_Community_Manager_infographic_GetSatisfaction

Steve MacAlpine

Posts

Brand and digital strategist - founder of Social Insights.

No Comments

Be the first to start the conversation.

Leave a Reply

Text formatting is available via select HTML. <a href="" title=""> <abbr title=""> <acronym title=""> <b> <blockquote cite=""> <cite> <code> <del datetime=""> <em> <i> <q cite=""> <s> <strike> <strong>