You all know what managing your own social media is like don’t you
…but spare a thought for the frontline community manager.
The infographic was put together by the Get Satisfaction team and it illustrates the many skills a community manager must possess to execute their job effectively.
“We want to acknowledge the significant impact each community manager has on their company’s bottom line, including reducing support costs and increasing customer acquisition.”
And think of what it would be like be the community manager for the not so commercial site… suicide prevention, lIfe threatening diseases etc.
I often beat the ‘build your own community’ drum…well community managers are the glue that hold the community together.